Housecall Pet Services Policy Agreement
For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

• HOLIDAY CANCELLATION POLICY! PLEASE READ.
Please understand that Housecall Pet Services receives more requests for reservations during holidays (Thanksgiving, Christmas, New Years, Fourth of July, etc) than any other time period and we may have turned away other clients because we have reserved time for you during this busy season. If you cancel a reservation for a holiday booking more than 7 days before the first service, you will be charged for 50% of the visits scheduled. If you cancel a reservation for a holiday booking within 7 days of the first service, you will be charged for 100% of the visits scheduled. There are no refunds offered for early returns.

• Cancellation Charge (please see separate Holiday cancellation policy above). Schedule effective 1/19/2009 (% applies to entire service period total):
• 0 - 48 hours (2 days) prior to any service, and/or Holidays: Payment in full is charged (no refunds or credits).
• 3 - 5 days prior to service: 20% of service total is due (equals an 80% refund) plus any credit card processing fees.
• 6 days prior to service or more: No charge. If your credit card was charged, a refund or credit to your Housecall Pet Services account is made in full minus any credit card processing fees.

Please note: All credits will be good for up to six months after a credit is issued. After the six month period has ended the credit will not longer be available for products or services.

Next day and same day appointments will be subject to a 5 dollar 24 hour booking fee.

• Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time. Clients will not have to pay for scheduled Special Services not performed.
• Overnight bookings will be charged in full for the reservation in its entirety two weeks prior to the first date of your reservation. If cancelled within 14 days of the first day of overnights, you will be charged in full for the entire reservation, no refunds or credits will be applied.
• Housecall Pet Services is not responsible for wilted, dead or otherwise unhealthy plants. Housecall Pet Services will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable. Please place all indoor plants together on a waterproof surface in plain sight, as your pet sitter is not responsible for water damaged areas or missed plants. However, it is important to ensure the safety of your pets as to not leave these in harms way.
• Housecall Pet Services is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including Special Service emergency service time and coordination fees) will be paid by the client, or fully reimbursed to Housecall Pet Services within 14 days.
• Housecall Pet Services is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. Housecall Pet Services is insured for property damage caused by the act of the Pet Sitter or dog walker. Housecall Pet Services accepts no responsibility for security of the premises or loss if other individuals have access to a client's home, or if the home is not properly secured upon arrival.
• All other individuals that visit the home will leave a log of their visit.
• Housecall Pet Services is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract. Pet Owner agrees to secure home prior to leaving the premises. Housecall Pet Services will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of a Pet Sitter, they will be either on the Sitter's physical person, or be properly stored with a key code system. Housecall Pet Services never labels your keys with an address.
• Pet Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics. The Pet Sitter cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s).
• The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.
• Pet Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches. In regards to any pet with unsupervised access to the outdoors, Housecall Pet Services will not be responsible for the safety of these pets and will not be liable for the injury, disappearance, death, or fines while not in our care.
• Housecall Pet Services is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client from any veterinarian as chosen by the sitter.
• Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Housecall Pet Services within 14 days of all purchases made.
• It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”. Housecall Pet Services will definitely make every effort to see to your pets safety/care should such events occur, but cannot guarantee if they are not in our care.
• Future Services: I authorize this contract to be valid approval for services so as to permit Housecall Pet Services to accept all future telephone, online, mail or email reservations and enter my home without additional signed contracts or written authorizations.
• Housecall Pet Services reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion determines that Owner's pet poses a danger to the health or safety of itself, other pets, other people, or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, the Owner authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the Owner.
• Housecall Pet Services agrees to provide services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence. Claims of negligence that involve a hired Independent Contractor, hired by Housecall Pet Services, will be the responsibility of the Independent Contractor and the company they represent. All hired Independent Contractors are required to carry liability insurance with optional coverage or bonding through a reputable company.
• Client agrees to notify Housecall Pet Services of any concerns within 24 hours of return.
• This agreement is valid from the date it is accepted, and replaces any prior Legal Considerations agreements. Client agrees to any future Housecall Pet Services term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on our website under the heading Terms .
• The owner states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions.